How we do it.

Debt Management | Telesales | Customer Solutions

A host of necessary Technology, Skill, Knowledge and Resources are required to effectively and sustainably maintain a culture of Customer Service and Sales techniques in the call centre industry.

Managing outstanding debt from non-paying customers is vital to the success of your business.
We understand the costs of managing an in-house debt recovery operation, and the time required for successful credit management. At Anthony Richards & Associates we handle all aspects of debt recovery using the latest technology and systems in conjunction with a highly skilled, innovative and passionate team.
Retention of existing clients is a vital aspect as it is far easier to retain a client than to get a “new” one.




ARA Direct has its roots in sales through customer experience excellence . A combination of analytics, customer engagement & digital platforms has provided the back-bone of this outstanding division.




We can manage all customer interactions for your organisation, improving your customer relations. Customer service excellence revolves around ensuring that interactions are easy, effective and pleasant.