What we do.

ARA is a dynamic, state of the art, business outsourcing operation, with vast cross-industry expertise. We have emerged as a leader in the accounts receivable, customer service and sales industry, serving a list of distinguished, blue chip Private & Public sector clients in South Africa and surrounding countries since 2001.
Our cutting edge collection system drives performance and productivity to maximise recovery returns. Our professional IT team have extensive experience in implementing and adapting processes to meet the various needs and strategies of our clients. Continuous investment in infrastructure and development ensures that ARA provides the latest available technology, whilst maintaining unmatched efficiency.
We believe in the utilisation of an integrated and customised approach rather than a ‘one size fits all’ one. We also maintain that the correct combination of technical training and ability is required to ensure consistent success.

Our cost effective and efficient systems ensure:

  • Data integrity
  • Data confidentiality
Having our own dedicated Training Academy, allows us to focus on training, development and ongoing monitoring of our staff to ensure that we redefine the customer engagement process.

Our training includes:

  • Knowledge of the client’s business and strategies
  • Knowledge of our business and the industry in which we operate
  • Understanding the applicable legislation & industry code of conduct.
  • Telephone and Negotiation techniques
  • Essentials of Customer service and Service excellence
  • The Art of Selling
Focusing on your core business is essential in order to reduce costs, improve efficiency and maximise customer value. This often requires a change in business models in order to receive the significant benefits of this process.

These benefits include:

  • Reduction of overall costs by a proven 40% increase in recoveries
  • Dramatic reduction of capital expenditure
  • Movement of fixed to variable costs
  • Streamlines staff infrastructure and areas of responsibility
  • Improved service excellence levels
  • Seamless customer interaction
  • Maintaining old clients rather than incurring the costs of securing new ones.
At ARA we are committed to:

  • Professionalism
  • Integrity
  • Transparency
  • Honesty
  • Constant innovation
  • Partnerships
  • Success
We have vast cross industry expertise and operate in all major industry’s including:

  • Banking
  • Financial services
  • Education
  • Telecommunications
  • Clothing retail
  • Furniture retail
  • Health care and Medical
  • Government, Parastatal and Public sector